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Customer Success Lead

Green City Growers is New England’s premier urban farming company. We transform unused space into thriving urban farms, providing schools, homeowners, restaurants, businesses and communities with immediate access to nutritious food, while revitalizing city landscapes and inspiring self-sufficiency through engagement. Our clients include: Whole Foods Market, the Boston Public Schools, office parks, assisted living communities, and Fenway Farms- a 5,000 square foot farm on the rooftop of Fenway Park. There is also much more to come!

JOB OVERVIEW

Full time seasonal position: ~40 Hours/Week
Compensation: Commensurate with experience, plus benefits
Start: Immediately

Green City Growers seeks a positive, driven individual interested in immersing themselves in a growing business and assisting Green City Growers management in keeping the business running smoothly through administrative responsibilities and communications.

This is a perfect position for someone who is motivated by something larger than themselves, can work as part of a team, is a self-starter, can see your work through with a high degree of independence and is looking for a great opportunity to grow. This is an exciting opportunity to join a hands-on team in a growing company that is dedicated to helping bring sustainable food production to Boston, the northeast and beyond.

SCOPE OF WORK:

  • Customer Journey: Developing systems and process to continually evaluate and improve customer experiences and sales
  • Customer Service: Point person for incoming customer questions and concerns. Direct questions to appropriate staff member when needed. Arrange for repair work orders when needed.
  • Scheduling: Schedule installation and maintenance/programming visits. Manage and coordinate equipment, and vehicle schedules for farm staff for commercial and institutional contract business. Assist farmers with managing and coordinating with residential and non-contract work. Coordinate installations, work orders and repairs with Operations.
  • Client Onboarding: Schedule consultations, installation and maintenance/programming visits.  In conjunction with sales confirm contracts and scheduling with new clients. Facilitate client meetings with GCG staff as appropriate.
  • Admin & Accounting: In conjunction with sales submit contracts to clients. Manage invoicing for all products and services rendered. Assist sales team with estimates and proposal creating. SOP development, improvement and version controlling for sales
  • Other Responsibilities: Manage customer/site-related physical filing systems. Add activities and contact information to company CRM and update as needed. Monitor maintenance logs and customer communications. Marketing & social media support

IDEAL QUALIFICATIONS AND SKILLS:

  • Four-year college/university degree preferred
  • 2 years experience in a customer service role required
  • Excellent oral and written communication skills
  • Highly organized
  • Friendly, positive attitude and willingness to work in a fast-paced environment a must
  • Thorough knowledge of MS Office Suite Software (Word, Excel, PowerPoint). CRM database software experience and/or high acumen to learn CRM and other software systems and be proficient in Internet software

BENEFITS:

  • Medical, dental, vision and life insurance for employees, spouses and children
  • 401(k) retirement plan with 4% employer matching contribution
  • Employee Stock Ownership Plan (ESOP)
  • Discretionary bonus program
  • Scholarship Program for the children of our employees heading to college
  • Paid jury and witness duty leave, Paid bereavement leave, Paid sick leave (in excess of legal mandates)

 

To apply, please attach a resume and send a brief email with the subject “Customer Success Lead” to jobs@greencitygrowers.com outlining your experience and desire to be part of our team. Please no calls or emails other than to this address.

Green City Growers does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.  

Your Farm Anywhere.

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Your Farm Anywhere.

More About Careers

What We're Up To