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Customer Success Specialist

Green City Growers is employee owned (ESOP), Certified B Corporation and is the premier urban farming company based in Somerville, Massachusetts. We transform unused space into thriving urban farms, providing schools, homeowners, restaurants, businesses and communities with immediate access to nutritious food, while revitalizing city landscapes and inspiring self-sufficiency.

JOB OVERVIEW

Full time position: ~40 Hours/Week
Class: Full Time Salary
Start: Immediately

Green City Growers seeks a positive, driven individual interested in immersing themselves in a growing business and becoming an integral part of the team. This is a perfect position for someone who is motivated by something larger than themselves, can work as part of a team, is a self-starter, can see your work through with a high degree of independence, and is looking for a great opportunity to grow. This is an exciting opportunity to join a hands-on team in a quickly growing company that is dedicated to developing sustainable onsite food production systems.

SCOPE OF WORK:

  • Customer Journey: Developing systems and processes to continually evaluate and improve customer experiences, communications and sales. Elicit customer feedback, develop responses, and communicate internally as needed.
  • Customer Service: Point person for incoming customer questions and concerns. Direct questions to appropriate staff member when needed. Arrange for repair work orders when needed.
  • Scheduling & Farmer Coordination: Schedule installations and farmer maintenance/programming visits. Manage and coordinate equipment, and vehicle schedules for farm staff. Coordinate work orders and repairs. Develop strong internal rapport.
  • Client Onboarding: Schedule consultations, installation, and maintenance/programming visits. In conjunction with sales confirm contracts and scheduling with new clients. Facilitate client meetings with GCG staff as appropriate.
  • Admin & Accounting: In conjunction with sales submit contract to clients. Assist sales team with estimates and proposal creating. SOP development, improvement and version controlling for sales. Manage COIs and service agreements.
  • Other Responsibilities: Manage customer/site-related physical filing systems. Add activities, account and vendor information to company CRM and update as needed. Monitor maintenance logs and customer communications. Other responsibilities as assigned.

IDEAL QUALIFICATIONS AND SKILLS:

  • Four-year college/university degree preferred.
  • 2 years experience in a customer service role required.
  • Excellent oral and written communication skills.
  • Highly organized and ability to prioritize.
  • Problem solving skills.
  • Friendly, positive attitude and willingness to work in a fast-paced environment a must.
  • Thorough knowledge of MS Office Suite Software (Word, Excel, PowerPoint), Adobe, Google Workspace.
    CRM database software experience preferred.

BENEFITS:

  • Medical, dental, vision and life insurance for employees, spouses and children.
  • 401(k) retirement plan with 4% employer matching contribution.
  • Employee Stock Ownership Plan (ESOP).
  • Paid vacation, paid jury and witness duty leave, paid bereavement leave, paid sick leave.

 

To apply, please attach a resume and send a brief email with the subject “Customer Success Specialist” to jobs@greencitygrowers.com outlining your experience and desire to be part of our team. Please no calls or emails other than to this address.

Green City Growers does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.